New User? Register Now
Primerica Online is a website that provides you with access to tools and resources to help you grow your business.
Primerica uses the latest technology to help you build a successful business. With Primerica, you can be confident that you are in business for yourself, but not by yourself.
What is Primerica Online?
With Primerica Online (POL), you get access to:
The latest company announcements updated daily. Success stories of Primerica Representatives climbing their way to the top. Video clips from company broadcasts, trips and conferences. Training and tips from top leaders in the Company. Details about the financial solutions we offer. Information on how to get your business processed. Rankings in all company competitions. Business and marketing materials available to order and so much more!
Register for POL today and see what it's all about!
Service Levels & Pricing
|Service Level||Monthly Fees|
Available to all Representatives
Available to all Reps below RVP
Available to all Reps below RVP
Billing & Account Information
Set Up Fees
Setup fees are NOT charged for service initialization or upgrades.
Payment at Registration
Depending on your service selection during registration, payment may be required to complete registration. You may pay by credit card or check/money order. If paying by check/money order, your service level will be set to Limited service until your payment is received and processed at the Home Office. When your payment is processed, your service level will be upgraded and the additional features of your selected service level will become available.
- There is no pro-ration of fees based on the registration date.
- The current month's service fee is always due in full.
Monthly Billing and Collection Process
Monthly billing for all paying subscriptions occurs on the 1st of each month. At that time, the Company will automatically attempt to collect your monthly subscription fee using your preferred billing method. If you have not set a billing preference, the Company will attempt to collect the monthly fee from your earned commissions where you have a positive Net Financial Position (NFP) that is at least ten times the amount of the monthly service fee.
If the monthly subscription fee cannot be collected from your preferred billing method or from your earned commissions, service is immediately disconnected. To reconnect service, you must pay the monthly subscription fee in full. You may pay any outstanding fees online using a valid credit card, or by mailing a check or money order to the Billing Department address listed below.
On the 10th of each month, subscribers will receive a monthly statement accessible in Primerica Online under the My Account View Statement link that shows amount billed and received. A statement will also be sent by email to your personal email address if you provide one.
- Billing preference can be set in Primerica Online under the My Account Billing Preference link.
- There is no pro-ration of fees based on the reconnection date. The current month's service fee is always due in full.
- NFP can be found in the My POL Business Tracking Rep Profile Rep Balances. Commission offsets of monthly service fees will appear in Section K of the Earned Commission Statement.
Disconnection / Reconnection
All fees must be paid in full before the 1st day of the service month. Service will be disconnected on the 1st day of the month for all accounts with a balance due.
Disconnected users will be able to reconnect their service without an additional set up fee by logging into Primerica Online and paying online using a valid credit card, or by mailing a check or money order to the Billing Department address listed below within three months of the disconnection.
POL Billing Department Contact Information
Billing disputes must be submitted in writing within 60 days of the statement date for the month in question. You can submit disputes by fax, email, or by regular postal delivery. Clearly mark your payments with appropriate User ID.
Primerica – POL
1 Primerica Parkway
Duluth, Georgia 30099-0001
Transfers of Service
Transfers of service are not allowed.
|Computer||IBM PC or IBM-Compatible|
|Processor||2 GHz or higher processor clock speed|
|Operating System||Microsoft Windows XP, Vista or Windows 7
Note: XP Media Center Edition and Tablet PC Edition have not been certified with our software.
|RAM||2 GB or more of RAM|
|Display Adapter||1024 x 768 or higher-resolution video adapter and monitor|
|Sound Card||16 bit or better|
|Hard Drive||5 GB of available hard disk space or more|
|Modem||HIGHLY Recommended: For an optimal user experience, Broadband connectivity (i.e. DSL, Cable, T1 line, etc.) is highly recommended.|
|Printer||Laser printers are highly recommended for day-to-day use; color printers look great too, but are much slower.
Note: Vista drivers are not available for some printers.
|Scanner||Scanners must be Twain compliant. Go to POL Field Support Field Technology for a list of scanners that work well with VBS.
Note: Microsoft Vista drivers are not available for some scanners.
|Media Drives||CD-ROM or DVD drive|
|Software||Adobe Acrobat Reader and Microsoft PowerPoint Viewer|
For best results, we recommend that you use one of the following supported browsers for Primerica Online, TurboApps and Virtual Base Shop:
If you experience problems when using these supported browsers, please contact Tech Support for help with issue resolution at 888-737-2255.
3rd Party Websites
Primerica Online provides access to several 3rd party websites (like Shareholder Account Manager – SAM), and we are working with the 3rd parties to align our browser support. Most 3rd party sites should currently function under Internet Explorer 9, 10 or 11 in compatibility mode.
Although it's not always possible, we will attempt to support new browser versions immediately upon their release as well as one version back. We do not support beta or pre-production releases of any browser.
Frequently Asked Questions
Can I get a complimentary account?
All Representatives below the level of Regional Vice President (RVP) can choose the Limited service level at no monthly charge. See Service Levels and Pricing for details on what features each service level includes.
How do I reset my password?
If you forgot your password, click Forgot Password and follow the instructions to log in.
If you want to change your existing password, enter your user ID and current password above, then check the Change Password box. Click the Log In button and follow the instructions to change your password.
How do I change my service level?
Log in to POL and go to My Account Service Selection to change your service level. Keep in mind that the service levels available to you depend on your title.
My subscription has lapsed. How do I reconnect?
If it has been less than 3 months since your account expired, log in above and you will be directed to reconnect your account.
If it has been more than 3 months since your account expired, sign up for access again.