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About Primerica Online

What is Primerica Online?

With Primerica Online (POL), you get access to:

  • The latest company announcements updated daily.
  • Success stories of Primerica Representatives climbing their way to the top.
  • Video clips from company broadcasts, trips and conferences.
  • Training and tips from top leaders in the Company.
  • Details about the financial solutions we offer.
  • Information on how to get your business processed.
  • Rankings in all company competitions.
  • Business and marketing materials available to order and so much more!

Register for POL today and see what it's all about!

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Service Levels and Pricing

Service Level Monthly Fees
Title United States Canada
Full Service

Available to all Representatives
Below REG 25.00 28.00
and PRL
40.00 44.80
& above
75.00 84.00
150.00 168.00
POL Only

Available to all Reps below RVP
Below RVP 20.00 22.40
Limited POL

Available to all Reps below RVP
No charge

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Billing and Account Information

Payment at Registration

Depending on your service selection during registration, payment may be required to complete registration. You may pay by credit card or check/money order. If paying by check/money order, your service level will be set to Limited service until your payment is received and processed at the Home Office. When your payment is processed, your service level will be upgraded and the additional features of your selected service level will become available.


  • There is no pro-ration of fees based on the registration date.
  • The current month's service fee is always due in full.

Monthly Billing and Collection Process

When your POL account was created, it was assigned a bill day equal to the day of the month your account was created. Your account will be billed each month on this day unless your bill day is changed using the My Account tab in POL or you close your account.

Monthly billing for all paying subscriptions occurs monthly. At that time, the Company will automatically attempt to collect your monthly subscription fee using your preferred billing method. If you have not set a billing preference, the Company will attempt to collect the monthly fee from your earned commissions where you have a positive Net Financial Position (NFP) that is at least ten times the amount of the monthly service fee.

If the monthly subscription fee cannot be collected from your preferred billing method or from your earned commissions, service is immediately disconnected. To reconnect service, you must pay the monthly subscription fee in full. You may pay any outstanding fees online using a valid credit card, or by mailing a check or money order to the Billing Department address listed below.

Subscribers will receive a monthly statement accessible in Primerica Online under the My Account arrow View Statement link that shows amount billed and received. A statement will also be sent by email to your personal email address if you provide one.


  • Billing preference can be set in Primerica Online under the My Account arrow Billing Preference link.

  • There is no pro-ration of fees based on the reconnection date. The current month's service fee is always due in full on your bill day.

  • NFP can be found in the My POL arrow Business Tracking arrow Rep Profile arrow Rep Balances. Commission offsets of monthly service fees will appear in Section K of the Earned Commission Statement.

Disconnection / Reconnection

All fees must be paid in full on the account bill day. Service will be disconnected for all accounts with a balance due.

Disconnected users will be able to reconnect their service without an additional set up fee by logging into Primerica Online and paying online using a valid credit card, or by mailing a check or money order to the Billing Department address listed below within three months of the disconnection.

POL Billing Department Contact Information

Billing disputes must be submitted in writing within 60 days of the statement date for the month in question. You can submit disputes by fax, email, or by regular postal delivery. Clearly mark your payments with appropriate User ID.

Mailing Address Phone Fax Email
POL Billing
1 Primerica Parkway
Duluth, Georgia 30099-0001

Transfers of Service

Transfers of service are not allowed.

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System Requirements

Equipment System Requirements

Web Browsers

For best results, we recommend that you use one of the following supported browsers for Primerica Online, TurboApps and Virtual Base Shop:

Google Chrome (Recommended)
Internet Explorer 11, non-compatibility mode
Apple Mac
Safari 6.0.5 or higher
Note:  Not all applications on POL are compatible with MAC
iPad Tablet
Safari (current production release for device)
Android Tablet
Google Chrome (current production release for device)

If you experience problems when using these supported browsers, please contact Tech Support for help with issue resolution at 888-737-2255.

Third-Party Websites

Primerica Online provides access to several third-party websites (like Shareholder Account Manager - SAM), and we are working with the third parties to align our browser support. Most third-party sites should currently function under Internet Explorer 9, 10 or 11 in compatibility mode.

Future Support

Although it's not always possible, we will attempt to support new browser versions immediately upon their release as well as one version back. We do not support beta or pre-production releases of any browser.

Processor 2 GHz or higher processor clock speed
RAM Memory 2 GB or more of RAM
Display Adapter 1024 x 768 or higher-resolution video adapter and monitor
Sound Card 16 bit or better
Hard Drive 5 GB of available hard disk space or more
Modem HIGHLY Recommended: For an optimal user experience, Broadband connectivity (i.e. DSL, Cable, T1 line, etc.) is highly recommended.
Printer Laser printers are highly recommended for day-to-day use; color printers look great too, but are much slower.

Note: Vista drivers are not available for some printers.
Scanner Scanners need to have the capability to scan directly to PDF output
Media Drives CD-ROM or DVD drive
Software Adobe Acrobat Reader and Microsoft PowerPoint Viewer

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Frequently Asked Questions

Can I get a complimentary account?

All Representatives below the level of Regional Vice President (RVP) can choose the Limited service level at no monthly charge. See Service Levels and Pricing for details on what features each service level includes.

How do I reset my password?

Follow the instructions to log in, if you forgot your password.

If you want to change your existing password, enter your user ID and current password above, then check the Change Password box. Click the Log In button and follow the instructions to change your password.

How do I change my service level?

Log in to POL and go to My Account arrow Service Selection to change your service level. Keep in mind that the service levels available to you depend on your title.

My subscription has lapsed. How do I reconnect?

If it has been less than 3 months since your account expired, log in above and you will be directed to reconnect your account.

If it has been more than 3 months since your account expired, sign up for access again.

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