Depending on your service selection during registration, payment may be required to complete registration. You may pay by credit card or check/money order. If paying by check/money order, your service level will be set to Limited service until your payment is received and processed at the Home Office. When your payment is processed, your service level will be upgraded and the additional features of your selected service level will become available.
There is no pro-ration of fees based on the registration date.
The current month's service fee is always due in full.
Monthly Billing and Collection Process
When your POL account was created, it was assigned a bill day equal to the day of the month your account was created. Your account will be billed each month on this day unless your bill day is changed using the My Account tab in POL or you close your account.
Monthly billing for all paying subscriptions occurs monthly. At that time, the Company will automatically attempt to collect your monthly subscription fee using your preferred billing method. If you have not set a billing preference, the Company will attempt to collect the monthly fee from your earned commissions where you have a positive Net Financial Position (NFP) that is at least ten times the amount of the monthly service fee.
If the monthly subscription fee cannot be collected from your preferred billing method or from your earned commissions, service is immediately disconnected. To reconnect service, you must pay the monthly subscription fee in full. You may pay any outstanding fees online using a valid credit card, or by mailing a check or money order to the Billing Department address listed below.
Subscribers will receive a monthly statement accessible in Primerica Online under the My Account View Statement link that shows amount billed and received. A statement will also be sent by email to your personal email address if you provide one.
Billing preference can be set in Primerica Online under the My Account Billing Preference link.
There is no pro-ration of fees based on the reconnection date. The current month's service fee is always due in full on your bill day.
NFP can be found in the My POL Business Tracking Rep Profile Rep Balances. Commission offsets of monthly service fees will appear in Section K of the Earned Commission Statement.
Disconnection / Reconnection
All fees must be paid in full on the account bill day. Service will be disconnected for all accounts with a balance due.
Disconnected users will be able to reconnect their service without an additional set up fee by logging into Primerica Online and paying online using a valid credit card, or by mailing a check or money order to the Billing Department address listed below within three months of the disconnection.
POL Billing Department Contact Information
Billing disputes must be submitted in writing within 60 days of the statement date for the month in question. You can submit disputes by fax, email, or by regular postal delivery. Clearly mark your payments with appropriate User ID.
POL Billing 1 Primerica Parkway Duluth, Georgia 30099-0001
For best results, we recommend that you use one of the following supported browsers for Primerica Online, TurboApps and Virtual Base Shop:
Google Chrome (Recommended) Internet Explorer 11, non-compatibility mode
Safari 6.0.5 or higher Note: Not all applications on POL are compatible with MAC
Safari (current production release for device)
Google Chrome (current production release for device)
If you experience problems when using these supported browsers, please contact Tech Support for help with issue resolution at 888-737-2255.
Primerica Online provides access to several third-party websites (like Shareholder Account Manager - SAM), and we are working with the third parties to align our browser support. Most third-party sites should currently function under Internet Explorer 9, 10 or 11 in compatibility mode.
Although it's not always possible, we will attempt to support new browser versions immediately upon their release as well as one version back. We do not support beta or pre-production releases of any browser.
2 GHz or higher processor clock speed
2 GB or more of RAM
1024 x 768 or higher-resolution video adapter and monitor
16 bit or better
5 GB of available hard disk space or more
HIGHLY Recommended: For an optimal user experience, Broadband connectivity (i.e. DSL, Cable, T1 line, etc.) is highly recommended.
Laser printers are highly recommended for day-to-day use; color printers look great too, but are much slower.
Note: Vista drivers are not available for some printers.
Scanners need to have the capability to scan directly to PDF output
CD-ROM or DVD drive
Adobe Acrobat Reader and Microsoft PowerPoint Viewer
To cancel a life insurance policy, the Policy Owner may either call Client Services at 1-800-257-4725 or send a written request. Written requests must be signed, dated and include the policy number. If a policy is being paid for by automatic bank drafts, it will take at least 5 business days to stop future drafts.
For PLIC Insurance policies, send written requests to:
For NBL Insurance policies, send written requests to:
National Benefit Life
P. O. Box 100036
Duluth, Georgia 30096-0090
Fax: 470-564-6454 – Attn: Cancellations
To cancel a life insurance policy, the Policy Owner may either call Client Services at 1-800-387-7876 (English) 1-800-265-4804 (French) or send a written request. Written requests must be signed, dated and include the policy number. If a policy is being paid for by automatic bank drafts, it will take at least 5 business days to stop future drafts.
For PLICC Insurance policies, send written requests to:
Primerica Life Insurance Company of Canada
P. O. Box 174
Streetsville Ontario L5M 2B8
Fax: 905-813-5312 – Attn: Cancellations
All Representatives below the level of Regional Vice President (RVP) can choose the Limited service level at no monthly charge. See Service Levels and Pricing for details on what features each service level includes.
If you want to change your existing password, enter your user ID and current password above, then check the Change Password box. Click the Log In button and follow the instructions to change your password.
How do I change my service level?
Log in to POL and go to My Account Service Selection to change your service level. Keep in mind that the service levels available to you depend on your title.
My subscription has lapsed. How do I reconnect?
If it has been less than 3 months since your account expired, log in above and you will be directed to reconnect your account.
If it has been more than 3 months since your account expired, sign up for access again.